PetCloud®
(“PetCloud”, “we”, “our”, or “us”)

By using the "www.PetCloud.pet", our Membership Portal, and PetCloud services you are agreeing to be bound by the following Community Rules & Guidelines policy (“Community Rules Policy”). In addition, when using this website’s services, accessing, Peer Support, Grief Counseling, Grief Support, Consulting or other Counseling (“Services”) you will be subject to any posted guidelines or rules applicable to such Services, which may be posted and modified at any time, at our discretion.

Any participation in this site or services will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site.

Questions and Comments

We are here to cherish our pets and give a better life to other pets. We are extremely passionate about that and it is something very personal to all of us here at PetCloud. So if there is something that you find that we could do better, let us know. Any questions, comments, and any other feedback about this policy should be directed to support@petcloud.pet.

Changes to this Policy

From time to time we may update our Community Rules & Guidelines Policy. When we do, the new version is immediately effective as of the last updated date listed above. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.

When we revise this policy we will give notice to you by updating this page. We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given.

The Agreement

Continued violation of any of these agreements will result in the termination of your PetCloud account. While PetCloud prohibits such conduct and content on its site, you understand and agree that PetCloud cannot be responsible for the Content posted on its web site and you nonetheless may be exposed to such materials and that you use the PetCloud service at your own risk.

Privacy & Confidentiality

• Never share any personal information about what is shared within groups. This is the foundation of privacy and trust that allows us to share openly.
• Never record (by any means) any part of these groups. This includes video, audio, screenshots, photos, and any other means of recording. Anything typed in the chatbox within the meeting is okay to copy.
• Never share the names of participants in our groups. This is a private and safe environment, and many members don't want their participation public.
• Never share any private information over the phone, in groups, or in the chatbox. If you'd like to be connected with a member, let your group facilitators know and they will connect you.
• We will not share your personal information with anyone without your consent.

Group Etiquette

The opinions expressed by facilitators and participants are their own and do not necessarily reflect the views of PetCloud. Guests, facilitators, and members are welcome to share openly and freely about their views provided that we follow some basic guidelines:

• Allow the Facilitator to guide and direct the flow of the group. We try to allow time for everyone to share, so if the facilitator cuts you off or changes the subject, let that be okay. It's nothing personal and you are still able to chime in more if you have something to add.
• Allow every member the opportunity to participate and be heard. If you have shared before in previous groups, please allow others and first time guests the opportunity to share.
• While someone is sharing, allow them the space and time to get out what they're trying to say. Crosstalk is allowed (and encouraged); however, let them share beforehand.
• Allow for silence in the room. Silence, being still, allows us time to think and reflect on what has been said. It's not unusual to have a minute or more where nobody is talking. If you have something to say, say it; however, don't feel you have to talk to fill an uncomfortable void.
• Refrain from Giving Advice. It's okay to share our experiences, what has worked for us personally, but essentially any comment that starts with "You should" doesn't need to be said. Like we're fond of saying, "Don't should on your friends".
• Life presents us with challenging issues, and we might not always agree. Please be thoughtful when discussing sensitive topics like euthanasia, surrendering pets, and veterinary care. Everyone’s opinion is valuable and must be respected in all groups. We all have different situations and have made different choices based on what we knew and the resources we had.
• Proselytizing, arguing, criticizing, directing hurtful or disrespectful remarks, and provocative comments at any member is forbidden. The facilitator will give one warning (openly or in a private message) and remove you from the group if it happens again.
• Some members and returning guests will recognize each other. Great! We encourage everyone to get to know one another. This is how we build our community. Only PetCloud Members have access to the advanced, special topics, and activity breakout rooms throughout the meeting.

Zoom Etiquette

• Please mute yourself if you have a lot of background noise (kids, pets, lawnmowers, etc.).
• The facilitator has ultimate control over muting audio and video of guests. We mute people for many reasons, including background noise and feedback. If the facilitator mutes you, don't worry. You can always unmute yourself later or when you have something to add.
• Video is optional. Many people don't feel comfortable on video in this type of group, and that is okay. We may stop your video if you have a shakey video, you're walking around too much, or your obviously not paying attention while someone else is sharing (i.e.- we can see the reflected bright lights from your monitors as you're scrolling, laughing, or doing other things :).
• Remember to be appropriately dressed if using video. Please be aware that everything in your background will also be on video. Remove anything that you don't want to be seen.

Politics & Religion

• We've arrived from all over the world, all cultures, all faith, all political alignments exist within PetCloud. They are all welcome.
• Because real-world tensions exist amongst us, we are all very mindful on what we're allowed to discuss.

Politics

• No politics.
• This includes any animal legislation currently being discussed.
• This isn't the platform in any way for any topic for political discourse.

Religion

• Religion is different. Religion, faith, and spirituality are welcome to talk about a PetCloud. In fact, we have special groups just for those topics.
• Feel free to share your personal faith, beliefs, and spirituality if you feel comfortable. We talk a lot about what happens to our babies after they die, where they go, etc.
• Be very mindful about prostilitizing. This isn't the platform to critize, talk over, emphasize your faith and beliefs. If we see it, or it gets to "preachy", the host will gently interrupt you (depending on the members and tone of the current group).
• If you don't feel comfortable with religion or faith talk at all, let your PetCloudian host know. We can do our best to form and moderate groups with that in mind for you.