Privacy Policy
Last Updated: 2/12/2024

Privacy Policy

Privacy Policy

(“PetCloud”, “we”, “our”, or “us”)

At PetCloud, we take the private nature of your personal information very seriously and are committed to protecting it. To do that, we have set up procedures to ensure that your information is handled responsibly and in accordance with data protection and privacy laws. We’re grateful for your trust, and we’ll act that way.

We will not, under any circumstances whatsoever, willfully give out or sell your information to anyone. Nor will we willfully allow any 3rd party to access your information.

This privacy policy describes what information we collect when you use our Services (our website, and native apps), how we use that information, and what choices we offer you to access, update, and control it.

Questions and Comments

We are here to cherish our pets and give a better life to other pets. We are extremely passionate about that and it is something very personal to all of us here at PetCloud. So if there is something that you find that we could do better, let us know. Any questions, comments, and any other feedback about this policy should be directed to

Changes to this Policy

From time to time we may update our Terms and Conditions. When we do, the new version is immediately effective as of the last updated date listed above. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.

When we revise this policy we will give notice to you by updating this page. We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given.

How We Use Your Information

PetCloud uses the information it collects from you to deliver PetCloud services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.

We may use your personal information to send you promotional information and updates regarding PetCloud updates and new services and products that we offer. All such communications sent to you will also contain instructions for opting-out of future communications.

PetCloud does not sell or share your information with any other company or entity. We will not provide or sell to any third party your personal information or any personal data collected while you are using our website.

The information that we collect from you may be used in aggregate form in various ways to optimize and improve PetCloud Services. While such information may be based on information about you and your pets, it will not identify you or your pets personally. We may use such information for the following purposes: website management, administration and security, promotional activities, and research and analysis.

Legal Requirements

If required by law or to comply with a judicial proceeding, PetCloud may securely share personal information related to your account. If we are able, we will notify you if this should occur.

If you notify us that you believe your legal rights have been violated by PetCloud or another user of the PetCloud Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.

How We Protect Your Information

Your PetCloud account is secured by passwords you create to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone. PetCloud uses reasonable measures to protect your information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.

Any payment transactions will be encrypted using SSL technology. Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time. If you have any questions about security on our site, please contact us at